FAQs

 

1. What is Charmed by Muse?
Charmed by Muse is a curated collection of charms and accessories that blend elegance, fun, and cool sophistication. Our pieces are crafted with high-quality materials and attention to detail, adding a timeless yet playful touch to everyday style.

2. What materials are used in Charmed by Muse products?
We use a variety of premium materials, including gold-plated brass, sterling silver, and precious gemstones. Each product listing provides details on the specific materials used, so you know exactly what you’re purchasing.

3. How should I care for my charms?
To keep your charms looking their best, we recommend storing them in a jewellery pouch or box, away from direct sunlight. Avoid contact with water, lotions, and perfumes, as these can impact the finish and durability of your jewellery. For cleaning, simply use a soft cloth.

4. Do you offer personalised charms?
Yes! We offer a selection of customisable charms that can be personalised with initials, symbols, or unique engravings. Stay tuned to hear more about our upcoming Personalised Charm Collection to find the perfect piece with your special touch.

5. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to check your delivery status on our website or with the courier directly.

6. What are my shipping options?
We offer both standard and express shipping through Royal Mail and DHL. During checkout, you’ll be able to select your preferred shipping method.

7. Do you ship internationally?
Yes, we ship worldwide! Shipping costs vary depending on your location, and any applicable customs fees are the responsibility of the customer.

8. How long will it take to receive my order?
All orders are meticulously handcrafted and will be shipped once they have been carefully crafted. Standard shipping typically takes 2-4 business days within the UK and 7-14 business days internationally. Express shipping options are available for faster delivery.

9. What is your return policy?
We want you to love your purchase! If for any reason you’re not completely satisfied, you can return your item within 7 days of receipt. Please ensure the item is in its original condition and packaging. Personalised items are non-returnable, as they are custom-made specifically for you.

10. Can I change or cancel my order after it’s placed?
We aim to process orders quickly. If you need to change or cancel your order, please reach out to us at info@charmedbymuse.com within 3 hours of placing it. Beyond this window, we may not be able to accommodate changes or cancellations as your order might already be on its way.

11. Will I be charged customs fees?
For orders shipped outside the UK, customs fees may apply depending on your country’s policies. Unfortunately, we cannot cover these charges, so please check your local regulations for details.

12. How can I contact customer support?
Our customer support team is here to help! You can reach us at info@charmedbymuse.com or via our Contact Us page. We aim to respond to all inquiries within 24-48 hours.

14. Can I find Charmed by Muse in stores?
Currently, our products are exclusively available online. Stay connected with us on social media and subscribe to our newsletter for any future updates on retail locations or pop-up events.

15. How can I sign up for your newsletter?
Subscribe to our newsletter at the bottom of the page to receive updates on new collections, exclusive discounts, and style inspiration. As a thank-you, you’ll get a discount on your first purchase!