Refund policy

Returns and Refunds Policy

We offer a 7-day return policy. This period commences on the date of receipt of the item(s). To be eligible for a return, items must be returned in the condition they were received—unused, unworn, with all original tags, and in their original packaging. Proof of purchase, such as a receipt, is required for all returns.

To initiate a return, please contact us at info@charmedbymuse.com. Once a return request is approved, we will provide a return shipping label along with detailed instructions on how to complete the return process. Please note that returns shipped back to us without prior authorisation will not be processed.

For any inquiries regarding returns, you may reach us at info@charmedbymuse.com.

Damages and Issues

Upon receiving your order, please inspect all items carefully. If you find that an item is defective, damaged, or incorrect, you must contact us immediately at info@charmedbymuse.com so we can assess the situation and take appropriate action to rectify any issues.

Refunds

Once a return is received and inspected, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed to the original payment method within 10 business days. Please be advised that processing times may vary depending on your bank or credit card provider.

If you have not received your refund within 15 business days of approval, please contact us at info@charmedbymuse.com for further assistance.

Exceptions / Non-returnable items

Charmed by Muse will gladly accept cancellations if requested within 3 hours of placing your order. After this period, cancellation may not be possible if the order has already been processed or shipped. Personalised items are non-returnable as they are custom-made specifically for you.

Please note that we do not accept returns on sale items or gift cards.